After Sales

Dyson Guarantee – New Items

All brand new Dyson vacuum cleaners, fans, heaters and spare parts are covered by the comprehensive Dyson Guarantee. We will automatically register your items with Dyson when they are dispatched so you are covered from day one. The award-winning Dyson customer service centre is based in Malmesbury, Wiltshire and is manned by Dyson experts from 7am to 10pm seven days week.

Call Toll-Free: 0800 298 0298
Email: askdyson@dyson.co.uk
Address: Dyson Ltd, Tetbury Hill, Malmesbury, Wiltshire SN16 0RP

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DysonCentre.com Warranty – Refurbished Vacuum Cleaners

All refurbished vacuum cleaners for sale come with a 3 month, return to base warranty unless explicitly stated otherwise. It is the customers responsibility to return the product to Dyson Centre via a tracked and insured courier service. This warranty excludes commercial use, accidental damage, abuse or misuse, blockages, filters, belts, brushbars and hoses. Please contact us before returning any item still covered by our warranty.

Email: sales@dysoncentre.com
Address: DysonCentre.com, Ground Floor Unit 8, Chevron Business Park, Limekiln Lane, Holbury, Southampton, SO45 2QL

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DysonCentre.com Returns Policy

Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. It is the customers responsibility to pay for and ship the item back to us. Once signed for, our couriers accept no responsibility for the package. Please check carefully before signing. By providing the signature you are accepting the goods are received in good condition.

DysonCentre.com must be informed by email of any items that you wish to return for credit or exchange within 14 days commencing the day after delivery under the distance selling regulations. You will be issued with a returns number and a return address which must be quoted on all correspondence.

All returns must have original packaging, sales paperwork and covering letter outlying reason for return. All relevant paperwork enclosed must include the returns number. All items sent back to us must not have any writing on the outer box or packaging and be in a re-sellable condition if not returned due to a fault. Our returns address must be written onto a plain piece of paper and attached with tape in order for the product to be eligible for refund. Failure to include this information and comply with the above requirements will result in no refund being issued.

The cost of returning items is the responsibility of the customer.

  • Parts ordered to customer’s specification cannot be returned unless the goods are not of satisfactory quality, not fit for purpose or not as originally described.
  • All orders cancelled within 14 days (commencing the day after receipt of the goods) will be credited in full less our initial postage costs. Brand new goods that have been correctly supplied and are cancelled or returned after this period will be subject to a 30% restocking and administration charge.
  • Any shortfall or damage to goods must be notified as soon as is reasonably possible following receipt of the goods.
  • All parts being returned for credit must be in a sellable condition (please see above conditions on return packaging). Items will not be accepted if they appear to have been fitted, if any grease / lubricant have been applied or if the packaging has been damaged.
  • We reserve the right to refuse a refund where any of these conditions have not been met.
  • A refund will not be given due to incorrect installation of parts.
  • No liability for any work / labour costs incurred due to incorrect ordering or delays in delivery.
  • Any items made or supplied to special order requirements are not eligible for return. Refunds will not be given once we have placed our order for special order items.

All goods are secretly marked before being shipped, if the returned item does not have the mark neither a refund or an exchange will be given.

Email: sales@dysoncentre.com
Address: DysonCentre.com, Ground Floor Unit 8, Chevron Business Park, Limekiln Lane, Holbury, Southampton, SO45 2QL